The RPM Way
Delivery of Service
RPM Facility Maintenance is on-call and online 24/7/365
Issues are diagnosed, managed and resolved efficiently
The Maintenance Service Process
- All client locations can have just one source for all of their maintenance needs
- An RPM Facility Maintenance trained representative identifies, troubleshoots and diagnoses the problem
- If the matter requires a service visit, RPM Facility Maintenance dispatches a pre-qualified service professional to your location noting the problem's urgency
- The service provider completes work promptly, checking in and out with the RPM employee
Knowledgeable Point of Contact
Retail Property Management staff takes ownership with each service run and manages service vendors through the entire service process
- We expect quality performance from our contractors and vendors and this is largely derived from communication. Vendors are required to check in when arriving at the facility to ensure scope is being covered as well as upon departure to ensure work was completed to the highest standard.
- We work closely with the clients and their operations teams to ensure our vendors are delivering prompt, courteous and quality service.
- Your facility service calls are handled by experts who triage, assign and manage each work order through to a successful completion.
Strong Network of Vendors / Contractors
RPM Facility Maintenance pre-qualifies and manages service vendors for all of your facilities coast-to-coast
- Our scale, density and strong vendor relationships allow us to deliver the best service in the industry at the most competitive rates.
- We rigorously screen vendors and contractors for quality assurance and proper licensing & insurance requirements.
- We our constantly building and refining our vendor / contractor network to ensure the highest possible standards are being delivered.
- Because of our aggressive payment strategy, the contractors and vendors respond quickly and charge less knowing that payment will follow promptly.